Ocean Alexander Official Service
Every Ocean Alexander Deserves Factory-Level Care. One Team. One Standard.
Ocean Alexander Service streamlines every stage of ownership with warranty support, genuine parts, commissioning, and expert technical service—all through one experienced team committed to keeping your yacht performing at its best.
What The Service Center Handles
Manufacturer warranty, commissioning, and after-sales support.
One relationship. Complete accountability. Our Service Center coordinates every aspect of your yacht's service experience—from technical support and warranty administration to yard coordination and parts management—providing seamless communication and exceptional service throughout the ownership journey.
Warranty Administration
Claims intake, root-cause documentation, and coordination with Ocean Alexander engineering — managed end-to-end so owners and captains aren't the ones chasing status updates.
Parts & Logistics
Genuine Ocean Alexander parts sourced, tracked, and shipped to the vessel or yard, with lead times communicated up front instead of discovered mid-repair.
Vessel Commissioning
Pre-delivery inspection, systems checks, and sea trial coordination for new-build and FTZ-inventory vessels, closing out punch-list items before handover.
Vessel Commissioning
From receipt to handover, in four phases.
Every vessel moves through the same sequence before it reaches an owner or leaves a yard — the order matters, and skipping a phase is where problems get expensive later.
Receipt & Inspection
Vessel intake against the builder's spec, hull and systems condition logged before any work begins.
Systems Check
Over 1,000 system and quality checks across propulsion, electrical, HVAC, and navigation, with exceptions documented as yellow, blue, or grey items.
Sea Trial
On-water performance verification and final punch-list confirmation with the owner's representative or captain.
Owner Handover
Documentation package delivered, warranty registration confirmed, and the vessel enters active service.
Where We Work
Coast to coast coverage.
Ocean Alexander Service operates on the East Coast of USA through East Coast Yacht Group, and on the West Coast, through Pacific Coast Yachting Services, so wherever an Ocean Alexander is berthed, there's a service center that recognizes the vessel.
East Coast Service Center
East Coast Yacht Group
Direct warranty, parts, and commissioning support for Ocean Alexander owners on the East Coast, working alongside our dealers and yard partners.
- Address
- 2955 W State Road 84, Fort Lauderdale, FL 33312
- Phone
- 954.530.2033
- info@eastcoastyachtgroup.com
West Coast Service Center
Pacific Coast Yachting Services
West Coast warranty and service support for Ocean Alexander owners.
- Address
- 115 North Northlake Way, Seattle, WA 98103, United States
- Phone
- 206-397-4788
- Website
- pacificcoastyachtingservices.com
"Warranty shouldn't feel like a negotiation between the builder, the dealer, and the yard. One call, and it's ours to resolve."
One Point of Contact
Ocean Alexander Service and East Coast Yacht Group own the warranty claim from first report to close-out — it doesn't get handed off between dealer, builder, and yard along the way.
Documented, Not Reconstructed
Every claim, inspection, and commissioning phase is logged as it happens, so root cause and resolution are on record instead of pieced together later.
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